Privacy Policy

Effective Date: 20/08/2025
Contact Email: compliance@sportgrid.tech
Business Address: 109 Coleman Road, Leicester, United Kingdom, LE5 4LE
Phone: +44 (0)208 058 6750

1. Introduction

SportGrid ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or platform.

2. Information We Collect

a. Personal Information

We may collect the following information when you interact with us:

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Club or company name
  
  
• Role or interest (e.g., player, club owner, franchise operator)
  
  

b. Usage & Technical Data

• Login and account activity
  
  
• Device/browser type, IP address
  
  
• Session duration and feature interaction
  
  
• Bookings, participation, and match/event history
  
  

c. Cookies & Analytics

We use cookies to:

• Understand site usage
  
  
• Improve user experience
  
  
• Track conversions and marketing performance
  
  

You can manage cookie preferences via your browser settings.

3. How We Use Your Information

We may use your data to:

• Provide access to our platform and its features
  
  
• Deliver customer support and service updates
  
  
• Improve the design and functionality of SportGrid
  
  
• Communicate product updates and promotions
  
  
• Ensure compliance and security across the platform
  
  

We do not sell personal information to third parties.

4. Sharing Your Information

We only share information with:

• Trusted third-party service providers (e.g., hosting, payment, analytics) under binding agreements
  
  
• Regulatory authorities if required by law
  
  
• A successor entity in the event of a merger or acquisition
  
  

5. Data Retention & Security

We retain your data only as long as needed for business, legal, or compliance reasons. We employ industry-standard security protocols, including:

• Data encryption
  
  
• Firewalls
  
  
• ISO 27001-certified infrastructure
  
  

6. Your Rights

In line with the UK GDPR and similar regulations, you have the right to:

• Access your data
  
  
• Request updates or deletions
  
  
• Withdraw consent
  
  
• Object to certain processing
  
  
• File a complaint with the UK Information Commissioner’s Office (ICO)
  
  

Contact us at compliance@sportgrid.tech to exercise your rights.

7. Data Related to Minors

SportGrid is not intended for children under 13. We do not knowingly collect data from minors without verified parental consent.

8. External Links

Our platform may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this policy occasionally. Please check this page regularly. The effective date will always be clearly shown above.